Office hours:
We offer consultations in person, by telephone, and via Zoom. You can make an appointment by calling us on +49 3641 9-411111 (Mondays to Fridays from 9:00 to 11:00) or outside these office hours on +49 3641 9-411200. You can also use our remote help desk.

Consultation hours:
Mondays, Tuesdays, Thursdays and Fridays (9:00 to 12:20), Tuesdays (14:00 to 18:00), and Wednesdays and Thursdays (14:00 to 16:00).

Video chat: To the video chat – Zoom Videochat ZeitenMondays to Fridays (12:30 to 13:00) Password ZSB2020 Data protection informationpdf,?101?kb

Opening hours:
ATTENTION:
In the period 11.08.-12.09.2025, the information desk is open for very urgent personal matters on Monday 10 am - 12 noon and Thursday 1 pm - 3 pm.
The information desk will be closed on Tuesday, Wednesday and Friday!
Please use the ServiceDesk for your concerns. Thank you very much.

Information Desk (UHG; Room E0.65) - outside the above-mentioned period:

Mondays (10:00 – 12:00)
Tuesdays (13:00 – 15:00)
Wednesdays (10:00 – 12:00)
Thursdays (13:00 – 15:00)
Fridays (10:00 – 12:00)

You can also use our remote help desk at
www.uni-jena.de/service-ssz
or send us your enquiries by post.

Telephone hours:
Mondays to Fridays
(9:00 – 11:00)

Postal address:
Friedrich-Schiller-Universit?t Jena
Studierenden-Service-Zentrum
07737 Jena

Office hours:
Telephone consultation:
Tuesday - Thursday
10 am - 11 am

Personal consultation:
Tuesday - Thursday
2 pm - 3 pm

Live chat:
mondays and fridays
10 am - 12 noon

Ticket enquiries via Service Desk at:
www.uni-jena.de/service-msz

Postal address:
Friedrich Schiller University Jena
Master Service Centre (MSZ)
Fürstengraben 1
07743 Jena

Video chat: To the video chat – Zoom Videochat ZeitenTuesday - Thursday
3:15 pm - 4 pm Password Master Data protection informationpdf,?101?kb